Reef Retreat, Broad Haven

Not a good stay unfortunately. The site itself was nice but the cleanliness was very poor. We tried to complain via Sykes but the customer service screen kept freezing. We were particularly disappointed with the hot tub as it was full of dirt and grime which looked like old dead skin so we couldn't use it. We took photos but it looks like we can't upload them here which is a shame. I won't be coming back here.

We stayed at the reef lodge, and it was well presented and very clean. The site was lovely and is a great base to go and explore the surrounding areas. The staff were very welcoming, friendly and helpful. We had a lovely time and very much enjoyed our stay.

We were very disappointed to find that the TV didn't work, which for us was a pain because we only stayed two night and the plan was to watch the Lionesses together on Saturday evening, we ended up with myself lying on the bed, watching the TV in there, my son in his own room and the dog in the lounge. We were unable to relax at any time in the living room and only actually ate in there!

Had everything we needed and was very clean. The site was so quiet. It was the perfect family getaway

I would just like to thank you for a wonderful weekend away, the staff were so friendly and helpful. The accommodation wonderful to x

I booked for log cabin was very very disappointed as its just a small caravan with cladding on outside to look like wood. Ive been to many of these log cabins this was the worst one weve been in. The single beds was so small one of our party had to sleep on the settee and couldnt shower as so small. Hot tub was good thats all I can say positive on our stay. We go regularly to these log cabin and have never been so disappointed until now.

Stunning week away . For my daughters 16th birthday. Caravan to high standered hot tub perfect . Grounds perfect . Staff there are great 40 min drive into tenby . Local beach 10 min drive . . Had problem with bedroom tv . Owners fixed within 24 hours . Just a big thank you for a perfect stay

Firstly an amazing greeting very friendly staff , very helpful and knowledgeable about the area. Welcome pack very informative. The home was located perfectly , clean and stocked with everything youd need for your stay. Hot tub perfectly located with privacy adjacent to the home. We had an amazing time exploring the local areas Little Haven , Broad Haven , Milton Haven , Marloes , St Davids and Whitesands all incredibly beautiful in their own right. Would highly recommend and would 100 return for a future break. To the Reef Retreat owners thank you for contributing to some of the most amazing memories.

Reef lodge is a beautiful place to stay. Spotlessly clean and well maintained. The kitchen is well equipped for making meals. The towels are so soft and fluffy and smell lovely, l defy any hotel to bed them. Lovely little welcome pack is a nice touch. The hot tub is a wonderful place to relax after a day exploring the surrounding areas. Comfy beds and a lovely hot shower. This lodge really is home from home. The views are amazing. Lovely clean, tranquil site with a great field for the dogs, a walk through the gate here and you can pop into the pub for drinks and food on the site next door. Staff are really friendly and helpful on site. We had a fantastic break here with our two dogs and felt totally relaxed, l would definitely recommend it and we will return.

We had a very pleasant time at Reef Lodge. The accommodation was in a clean state and all necessary facilities were provided. Although there were signs of wear and tear this did not detract from our enjoyment. I could tell that the provided towels were new or nearly new and the kitchen utensils were also in a new or nearly new state. Reception staff were very helpful with some tips on cycle routes. The only minor problem was with the gas ovengrill which required assistance from reception to resolve the correct operation. Contrary to the incorrect instructions in the lodge equipment manual it is necessary to hold in the control knob to ignite the oven and grill. One source of annoyance was chatting from adjacent neighbours in Rimini Lodge while using their hot tub past night curfew which just goes to show how bad the sound insulation is. This is pointed out in the welcome pack literature but I guess some people cannot read or are just ignorant. On balance I would recommend Reef Lodge and Little Retreat.

Your property was lovely and clean. The reason we moved to the Gentle Tide was we were having b problems with the TV and the heating.Im so sorry we moved from your beautiful lodge and hope it doesnt put anyone off booking it.

The lodge was very tired, needed a huge amount of updating. Several things mentioned to the manager unable to open bedroom window because the hot tub never turned off and the chemical smell was strong. Hot tub under bedroom window

We have just returned from a 4 night stay at The Reef Lodge. Absolutely superb. A lovely relaxing stay in an amazingly clean & well equipped lodge . The hot tub was beautiful, the grounds are so well kept, whilst still being dog friendly, staff very friendly and welcoming. Gorgeous coastlines to explore . Thank you for a lovely holiday From Karen Colin & Poppy

Lovely place and would recommend it to anyone

Hi we arrived at the lodge and we had a problem after the first night the door ... Hi we arrived at the lodge and we had a problem after the first night the door holder had pulled the window out as it had been attached to the window frame so I reported it straight away and the site upgraded us to a fantastic lodge which was very nice of them the only bad bit of feedback I can give is that the hot tub wasnt checked like it should of been and after 3 days it was very cloudy and dirty looking it put me off going in it and putting the kids in so we only had 3 days in the tub which was disappointing in a way it was my fault aswel for it saying anything I just didnt want to complain anymore and be that guy moaning about everything but to be honest I didnt see the tub get checked at all while we was there and I know they should be checked at minimum once a day because of this Im going to give 4 star and not 5 but we did appreciate the upgrade very much and it is a really nice peaceful site but maybe just up there game on checking there hot tubs

The caravan was fine but the place itself is definitely NOT DOG FRIENDLY. And we at least expected there to be a shop on the site. We where so disappointed that we actually left to go home 2 days early. Totally Ruined our Honeymoon.

The only issue we had was the hot tub not heating so we were unable to use for two days. As soon as I reported it to reception it was fixed.

Perfect place to stay if you want a quiet relaxing holiday.

Arrival and check in was very smooth considering we were a little early the onsite staff were extremely friendly, kind, courteous and knowledgeable of the facilities and local area. We could not fault the lodge one bit, we were told the hot tub cover was heavy due to the continuous rain we've been having but after a couple of times we found an easy way to remove and replace without an issue. We have done a fair few holidays in the UK on various different sites and found this one to be a little gem, nestled alongside the beautiful Pembrokeshire coastline. At this lodge you have the peace and quiet of the countryside but close enough to go visiting various different local beaches every day, and upon returning to relaxing the hot tub to soothe aching muscles from the days activities.

Had such a lovely time, cabin was super clean, exactly how it was advertised, ... Had such a lovely time, cabin was super clean, exactly how it was advertised, had beautiful views and cant wait to come back

Not as dog friendly as advertised unfortunately, no gate on the decking to prevent dog getting out, I had to put my own barrier in place. Our patio door wouldn't lock, was unable to speak to anyone as office closed and emergency number provided was not being answered and no one phoned when I left a message, we had to prop a door under the door handle to feel safe. WiFi was also not connecting. However, caravan was spotless and the hot tub was a welcome luxury so overall experience was enjoyable.

Friendly staff who did try to be of assistance. However the Company promotional description of the Lodge in particular the location is misleading and not as we expected. There were a number of cosmetic issues with the Lodge, also a window difficult to open and patio door difficult to close and in particular to lock. This was mentioned to reception who confirmed there had been a problem with locking but had supposedly been rectified. The main TV was not working on day of arrival necessitating maintenance call out. Was eventually fixed but only after 3 days. Bedroom TV positioned in front of dressing table mirror, not above as shown in promotional photos. Furniture, only small settee and one chair, not fully furnished as shown in photos of Lodge. Welcome pack didnt have tea coffee sugar washing up liquid as was described. Did receive washing up liquid on request. Location states Lodge perched at costal village of Little Haven. Not so, Little Haven 1.8 miles drive away. To walk to Little Haven at least 45 minutes which is not recommended as walking along single track lanes with potential hazardous traffic conditions. Promotional description of property includes local bakery, farm shop and club on adjacent site serving meals. There is no actual bakery or farm shop on site. Remote contact possible by phone to order subject to availability Club only serves meals on weekend evenings. Not open during day. Having due regard to the promotional information and description, overall we were disappointed with the accommodation and in particular location which does not give us any incentive to want to return Rodney & Audrey Hall

Probably not the type of cottage we will use again. Patio door nor working, and some windows difficult to open. Unable to sit out on verandadecking as not puppy secure. 2 exit areas that he did run free from. The dog exercise area was excellent though. Site staff very friendly . Neighbours friendly too. Contained all kitchen equipment we needed.

Everything was spot on only we found it difficult to put the cover back on the ... Everything was spot on only we found it difficult to put the cover back on the hot tub as it dropped behind and we struggled with it

The property was very clean and comfortable. The only thing I would recommend is stating what coffee pods the coffee machine uses.

The lodge required some basic maintenance to bring it up to customer expectation, Sykes liaised on our behalf to feedback issues raised, but the owner was not prepared to discount the price when faults were brought to their attention, which is a poor reflection on their attitude to providing a positive customer experience. As a result we would not consider a revisit.